Return and Cancellations Policy

At RTC Wholesale, all orders are considered final due to the collectible and limited nature of our products.

Returns

We do not accept returns or exchanges unless products arrive damaged, defective, or incorrect.

Upon delivery, the buyer is responsible for inspecting the shipment immediately.

Any claims relating to:

• Damaged items
• Missing products
• Incorrect items
• Delivery issues

must be reported within 7 days of delivery.

Claims must include clear photo evidence of:

• The products
• The outer shipping packaging
• The shipping label

Claims submitted after this timeframe may not be accepted.

Minor imperfections to outer packaging, including small dents, scratches, or manufacturer variations, are not considered defects and do not qualify for replacement or refund.

Blind box assortments, duplicate pulls, or unwanted character selections are also not valid reasons for returns or exchanges.

If a claim is approved, we may offer:

• Replacement products
• Store credit
• Partial refund

This will be determined at our discretion and subject to product availability.

Cancellations

Once an order has been placed and confirmed, it cannot be cancelled or modified.

In rare cases where products become unavailable due to supplier shortages or allocation issues, we will contact the buyer to discuss possible solutions, including partial fulfillment, store credit, or refunds for unavailable items.

We reserve the right to refuse claims, returns, or cancellations that are considered excessive, fraudulent, or inconsistent with normal product characteristics within the collectibles industry.